Terms of service

TERMS OF SERVICE

1. OVERVIEW

Welcome to RELIIQ (“we”, “us”, “our”). These Terms of Service (“Terms”) apply when you visit or shop on reliiq.ca or use any of our related services, content, features, or tools (the “Services”).

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

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2. ACCESS & ACCOUNT

By using our Services, you confirm that you are of the age of majority in your province or state of residence or that you have permission from a parent/guardian.

You agree to provide accurate, current, and complete information (including email, billing, and shipping details) and to keep this information up to date. You are responsible for maintaining the confidentiality of your account and for all activity under it.

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3. PRODUCTS & ORDERS

We try our best to display products accurately, but colours and appearance may vary slightly depending on your device and settings. We do not guarantee that products will look exactly as they appear online.

Placing an order is an offer to purchase; we may accept or decline this offer at our discretion. Orders are only confirmed once payment is processed and you receive an order confirmation email.

We may limit or cancel quantities, discontinue products, or refuse any order (for example, in cases of suspected fraud or incorrect information).

Your purchases are for personal use only and are subject to our Return Policy.

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4. PRICES, PAYMENTS & BILLING

Prices, discounts, and promotions may change without notice. The price at checkout is the price that applies to your order (excluding applicable taxes, duties, and shipping).

You agree to provide valid, accurate payment information and authorize us and our payment providers to charge your chosen payment method for the full amount of your order, including applicable taxes, shipping, and fees.

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5. SHIPPING & DELIVERY

Estimated delivery times are for convenience only and are not guaranteed.

Once your order has been handed to the shipping carrier, risk of loss passes to you. We are not responsible for delays caused by carriers, customs, weather, or events outside our control.

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6. INTELLECTUAL PROPERTY

All content on the Services — including our name, logo, designs, text, images, graphics, and layouts — is owned by RELIIQ or our licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

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7. THIRD-PARTY TOOLS & LINKS

Our services may include tools, apps, or links operated by third parties (including Shopify and other partners).

We do not control and are not responsible for third-party sites, tools, content, or services. Your use of them is entirely at your own risk and subject to the third party’s own terms and policies.

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8. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

However, all purchases made in our store are between you and RELIIQ, not Shopify. You agree that Shopify is not responsible for your orders, any products, or any issues arising from your transactions with us.

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9. FEEDBACK & REVIEWS

If you submit reviews, comments, or other feedback (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that Feedback for business purposes (for example, on our website or social media).

You are responsible for ensuring your feedback is accurate, lawful, and does not infringe on any third-party rights.

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10. PROHIBITED USES

You agree not to use the Services:

We may suspend or terminate your access if we believe you are misusing the services.

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11. DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be uninterrupted, error-free, or secure.

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12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, RELIIQ and our partners, officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data arising from your use of the services or products.

If we are found liable, our total liability will not exceed the amount you paid for the product(s) related to the claim.

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13. INDEMNIFICATION

You agree to indemnify and hold harmless RELIIQ and our partners, employees, and service providers from any claims or demands (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Services.

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14. CHANGES TO THESE TERMS

We may update these terms from time to time by posting a revised version on this page. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

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15. GOVERNING LAW

These Terms and your use of the Services are governed by the laws of the jurisdiction where RELIIQ is based, without regard to conflict of law rules. Any disputes will be handled in the courts of that jurisdiction.

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16. CONTACT

If you have questions about these Terms of Service, you can contact us at:

RELIIQ

info@reliiq.ca